Our approach is designed to pursue each case in a manner that explores every possible avenue to realize successful settlements. We believe that the highest level of recovery is achieved utilizing methods that are reasonable and appropriate. We apply sophisticated collection and enforcement techniques through written and telephone dunning notices. Our follow-up, carefully designed collection program and our compliance techniques yield the highest level of collections.

Our performance is in accordance with the Fair Debt Collection Practices Act, Residential and Commercial Customer Services Regulations, Federal Trade Commission Guidelines and Established Departmental Regulations. We maintain ethical practices that protect debtors from fear of humiliation, physical or psychological threats, or undue and unnecessary credit damage.

Overall, our strategy is aggressive but fair. We minimize the number of complaints through quality assurance and careful project operations management. It is not in RCB’ s or any jurisdiction’s best interest to dedicate time and resources in handling unnecessary complaints, if they can be avoided by bringing debtors into compliance in an effective professional manner. RCB’s dunning process is professional, efficient and effective, leading to successful settlements of accounts that would normally go uncollected.

RCB is well recognized, and enjoys an impeccable reputation in the business community. Having been in business for over two decades, RCB’s managing principal is a founding Board member of several community organizations and a school foundation, as well as serving on Boards of a significant number of non-profit organizations.